CHARLOTTE, NC – December 23, 2009 - Preferred Medical Marketing Corporation (PMMC), a software and consulting services provider, announced that Caldwell Memorial Hospital has selected PMMC as a business partner for improved revenue cycle operations through the implementation of PMMC ESTIMATOR PRO. 

PMMC’s patient estimation solution will assist Caldwell Memorial Hospital to enhance the facility’s patient estimation and reimbursement system.  PMMC ESTIMATOR PRO, an SQL-based software application, utilizes the healthcare provider’s historical billing claims, patient’s anticipated services, as well as payor contract terms and eligibility information to produce accurate patient estimates prior to service. PMMC’s Interactive Workflow Messaging (IWM) integrates the registration, scheduling, benefit verification, estimate generation, and collection through an automated workflow process.  Implementation of the PMMC system will help Caldwell Memorial achieve increased patient satisfaction with the billing process, improved cash collections, and reduced patient bad debt. 

Caldwell Memorial Hospital recently developed a Pre-Services Department.  Beth Miller, Revenue Cycle Director at Caldwell Memorial explained that, “PMMC ESTIMATOR PRO helps the new (Pre-Services) department to identify patients with financial needs – charitable assistance, Medicare patients, or others.”   

Miller went on to say that, “PMMC’s willingness to expand the product to include financial counseling, as well as the system’s user friendliness, set PMMC apart from the competition.”  PMMC offers scalable packages to meet the point-of-service needs of its clients and is designed to integrate with any hospital billing and information system.   

PMMC is the revenue cycle management solution that Caldwell Memorial needed in order to bolster upfront collections and provide patients with their anticipated financial responsibilities for services. The ability to provide patients with a more accurate estimate of their portion due yields greater customer satisfaction in addition to increased upfront collections and cash flow.   

Palmer Hamilton, VP at PMMC, reflected on the recent partnership, “Caldwell Memorial has a team that sought to integrate patient estimates into the patient experience and revenue cycle.  The team met with us on several occasions, and we were able to put together an interface solution that fit into their process.  They have had positive results, and it has been an enriching project for everyone involved.”  

Caldwell Memorial Hospital is a 110 bed acute care, not-for-profit, community hospital in Lenoir, North Carolina.  Caldwell Memorial continues to develop and transform in order to better suit the needs of its community.